For assistance
Shipping Rates & Policies
please contact us at coming soon or at [email protected] from Monday to Friday, 10am to 7pm EST (Eastern Standard Time).
SHIPPING:
We provide a diverse range of shipping alternatives, catering exclusively to the United States and its territories. Customers in Europe and worldwide are kindly directed to visit opticglamour.com to place their orders.
STANDARD GROUND SHIPPING (5-7 BUSINESS DAYS)
• Complimentary standard shipping on all orders exceeding $200.
EXPEDITED SHIPPING (3 BUSINESS DAYS)
• Complimentary expedited shipping on all orders exceeding $300.
• Delivery to P.O. Boxes are not eligible for expedited shipping.
2-DAY SHIPPING
• Shipping cost varies on the destination and will be displayed at checkout
• Delivery to P.O. Boxes are not eligible for 2-Day Shipping
OVERNIGHT SHIPPING
• Shipping cost varies on the destination and will be displayed at checkout
• Delivery to P.O. Boxes are not eligible for overnight delivery.
While we strive for efficient order processing, please be aware that unforeseen events like weather, natural disasters, and transportation delays may affect delivery times through our carriers. Unfortunately, we cannot guarantee timely delivery in such situations. We appreciate your understanding, and our customer support is ready to address any concerns you may have.
Orders placed online before 1PM EST will be dispatched on the same day, while those placed after this time will be shipped on the following business day. Orders placed on Fridays after 1PM EST will be shipped on the subsequent Monday. During sale events and holidays, additional processing time may be required.
Please take not that orders do not ship on Saturdays, Sundays, or major CANADA & US holidays.
ORDER CHANGES & CANCELLATIONS:
We take pride in promptly packaging and shipping orders to ensure swift delivery. Consequently, any modifications to your order, such as address changes, or cancellations, should be requested as soon as possible after placing the order. While we will endeavor to accommodate your request, we cannot guarantee changes once the order is placed, depending on the time elapsed since the order placement.
Need to make a change to your order? Contact Us
LOST OR DAMAGED GOODS:
Once verified by the carrier, we will replace any lost or goods damaged in transit with a full store credit or replacement of the original order. Lost orders are not eligible for a refund.
